For Brands and Retailers: How to Engage and Win Online Shoppers in 2020 Free Guide

19 Augmented Reality Statistics to Watch For in 2020 (Based on Up-to-Date Data)

So far 2020 has been nothing but a year of massive growth for all things augmented reality (AR). Between the pandemic pushing brands to rethink their digital experiences and homebound consumers spending more time on their devices, augmented reality has become a mainstream technology that bridges the online gap between brands and their customers.

Given the absence and safety concerns around physical stores and outlets, augmented reality is not only giving brands an engaging way to offer immersive shopping experiences that boost conversions but also empowering online shoppers to virtually try on products before buying them, all from the safety and comfort of their homes.

Having said that, you don’t have to take our word for it. Following are the latest augmented reality statistics that shed light on where the AR market, adoption, usage and benefits are headed:

Augmented Reality Adoption Statistics

1. 38% of the companies using AR, are currently using it to deliver immersive shopping experiences to their customers.

With promising use cases of augmented reality exploding in countless industries like gaming, education, healthcare, manufacturing and tourism, retail and ecommerce has been the latest addition as more and more brands realise the advantages and impact of this immersive technology on their bottom lines.

Data Source: Deloitte Report.

2. IKEA was the first retail brand to deliver AR enabled shopping on their app, IKEA Place. They were also the #2 most popular app on the AppStore with 13 million downloads in their first six months.

One of the first adopters of AR shopping and subsequently driving astounding results, IKEA validated and paved the way for a number of retail brands to consider AR as a powerful driver. The biggest names that followed suit include Gucci, Burberry, Nike, Converse, Warby Parker, Sephora, Target, Houzz and GAP, to name a few.

3. 9 out of 10 brand advertisers are already using or planning to use AR in their marketing campaigns

In an attention economy, augmented reality has proven to skyrocket engagement rates and significantly increase brand recall as compared to any other form of visual media. Mainly due its inherently interactive nature.

Data source: AR report by Boston Consultancy Group

How Are Consumers Responding to AR?

4. Since 2020, retailers using AR are seeing nearly 20% increase in engagement rates, with conversion rates increasing by 90% for consumers engaging with AR.

Given the immersive nature of AR and the absence of in-store shopping, it comes as no surprise that the technology is producing higher levels of engagement. Coming to conversions, online shoppers have long demanded for better ways to visualize and try-on products online. With augmented reality, consumers are empowered to make confident purchase decisions as they gauge the actual look, feel and size of products on themselves or in their own space (for furniture and home items).

Data source: Retail Customer Experience

5. 61% of online shoppers prefer to shop at stores that offer AR enabled try ons and visualizations over those that don’t and 71% of them would shop more often if AR was offered.

AR is winning against traditional product images, videos and size guides as a whooping 61% of online shoppers prefer sites that offer AR versus those that don’t. Again, this comes as no surprise but what’s interesting is the fact that they would choose to shop more. This is primarily due to the convenience factor that ecommerce brings against physical retail.

Data source: Lumus Vision Report

6. 77% of consumers prefer to use AR try-ons to preview product variations such as colour or style differences.

It’s a known fact that consumers order the same products in different sizes and colours. Only so that they can try them, keep the ones that fit and look good and return the rest. They do so because current experiences fail to equip them to make the right choice- leaving them confused and not confident about which would look good. AR on the other hand tackles this problem with great ease.

Data source: ThinkMobiles

7. 65% of online shoppers use AR to discover product information.

Similarly, AR based tooltips are easy to interact with to find more product details, as compared to reading long paragraphs of product descriptions on each page.

Data source: ThinkMobiles

8. 45% of online shoppers find that AR helps them save time to make purchase decisions.

AR-enabled try ons address key purchase objections and questions. Naturally, it saves time as they’re not left to wonder a piece of clothing might look on them or whether a sofa will fit in their space.

Data source: Invespcro

9. 73% of mobile users report high or very high levels of satisfaction with AR experiences.

With AR, online shoppers get equipped to make confident purchase decisions which inevitably increases their satisfaction with the brand.

Data source: Invespcro

10. Top product categories that consumers want to shop with AR

Furniture
60%
Clothing and Apparel
55%
F&B
39%
Footwear
35%
Cosmetics and Makeup
25%
Jewelry
25%
Toys
22%

Augmented Reality Market Size Statistics

11. Currently, there are 1.7Bn AR users worldwide.

With Apple rolling out ARKit and Android following suit with ARCore, AR based apps have become mainstream and is currently seeing more than 1 billion users globally.

Data source: Statista

12. Out of 1.7Bn AR users, more than 100 million use it for online shopping

When presented with the option to use AR try-ons, consumers have shown an overwhelmingly positive response towards it. As a result, brands and retailers that want to keep up with changing consumer behaviour will have to innovate to meet the new standard. As Hanna Karki, principal research analyst at Gartner points out, “Retailers are under increasing pressure to explain the purpose of physical stores, and take control of the fulfillment and return process for cross-channel execution. At the same time, consumers are progressively defining the value provided by the experiences they receive from retailers. As a result of these pressures, retailers are turning to AR and VR to offer customers a unified retail experience inside and outside retail stores.”

Data source: Gartner Report

13. As of 2020, the AR/VR market stands at $18.8 Bn and is set to cross $50Bn by 2024.

With momentum and adoption on its side, according to Statista the AR/VR market currently stands at $18.8 Bn. Additionally it is projected to cross $50Bn by 2024. Growth in retail and ecommerce in developed markets is mainly responsible for this as more and more top brands jump onboard to meet changing customer expectations.

Data Source: Statista

14. According to Statista, the augmented reality market revenue grew from 3.5 Bn USD to $10.7Bn in 2019 and is forecasted to reach $75 Bn by 2023 and $198 Bn by 2025.

15. In the US alone, 1 out of 3 mobile users interact with augmented reality at least once a month- that’s a total of 80 million people!

Impact of AR on Retailer’s ROI

40-80%

increase in conversion rates seen by retail brands after offering AR try-ons and visualizations

50%

reduction in return rates seen by brands as online shoppers are empowered to make correct purchase decisions

Challenges faced by AR adoption in retail

18. Although 38% of total AR use is in retail, only 1% of retailers worldwide are currently leveraging AR.

As Deloitte points out, retail brands that leverage AR currently have annual revenues between $100Mn and $1Bn. This comprises only 1% of retailers worldwide and leaves out countless brands that rake in lesser revenues.

Data Source: Mobile Marketer Report

19. 52% brands and retailers feel that they are not prepared and lack resources to adopt AR

Data Source: Mobile Marketer Report

For brands and retailers adopting AR presents a huge in-house challenge of hiring 3D and AR experts and equipping themselves with the infrastructure and resources needed. The better alternative is hands down to partner with the right end-to-end solution. Here at Designhubz, our platform and digitization rig can convert your physical inventory into ready to embed 3D & AR try-ons, at scale. We’re the proud solution for brands like IKEA, Alexandra McQueen, JoiGifts and more. Book a demo to find out more. 

Bottom Line

If current statistics and trends are anything to go by, it’s that augmented reality is no longer a farfetched technology that can be put on the back burner. On the contrary, it’s meteoric rise as a mainstream technology proves that it’s here to stay, and for good reason.
Brands are adopting AR for its positive impact on conversions, returns, engagement, brand recall and overall customer experience. On the other hand, consumers are loving the technology since it’s empowering them to make better purchase decisions. In fact, for brands that are yet to adopt AR it might be time to reconsider.
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  1. November 15, 2020

    I am really impressed with your writing skills as well as with the layout on your weblog. Vittoria Allin Clifford

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